Last updated: May 2026

This Privacy Policy explains how Canine Country Kitchen collects, uses and protects your personal information when you visit our website, place an order, create an account, set up a subscription, contact us, or use our services.

Our website address is:

www.caninecountrykitchen.co.uk

For the purposes of UK data protection law, Canine Country Kitchen is the data controller for the personal information we collect and use.

1. Who we are

Business name: Canine Country Kitchen
Website: www.caninecountrykitchen.co.uk
Address: 42 Victoria Street, Littleborough, Lancashire, OL15 9DB
Additional collection location: Todmorden Shop
Email: [Insert email address]
Telephone: [Insert phone number]

Please contact us using the details above if you have any questions about this Privacy Policy or how we use your personal information.

2. What personal information we collect

We may collect and use the following personal information:

your name
billing address
delivery address
email address
telephone number
account login details
order details
subscription details
payment status
delivery or collection preferences
messages or enquiries you send to us
product preferences, such as dog food flavour, size or quantity
information about your dog where you choose to provide it, such as name, breed, age, dietary needs, allergies or food preferences
website usage information, such as pages visited, products viewed and cookies

We do not store your full card details on our website. Payments are processed securely by our payment provider.

3. How we collect your information

We collect personal information when you:

place an order on our website
create a customer account
set up or manage a subscription
choose local delivery or shop collection
contact us by email, phone, website form, social media or in store
subscribe to marketing emails, if available
use our website and cookies are placed on your device

4. Why we use your personal information

We use your personal information to:

process and deliver your orders
manage local delivery
arrange collection from our Todmorden or Littleborough shop
manage your customer account
manage your dog food subscription
allow you to change your subscription order before your renewal date
take payments and process refunds
send order confirmations and subscription updates
respond to customer enquiries
provide customer service
prevent fraud and keep the website secure
improve our products, services and website
send marketing emails where you have agreed to receive them
meet our legal, tax and accounting obligations

5. Our lawful basis for using your information

Under UK GDPR, we must have a lawful basis for using your personal information. The ICO explains that at least one lawful basis must apply whenever personal information is handled.

We rely on the following lawful bases:

Contract

We use your information because it is necessary to fulfil your order, deliver your products, manage your subscription, arrange collection, process payment and provide customer support.

Legal obligation

We may need to keep certain information to comply with tax, accounting, consumer law or other legal requirements.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests, provided your rights do not override those interests. This may include preventing fraud, improving our website, responding to enquiries, keeping business records and understanding customer needs.

Consent

We rely on consent where required, such as for certain marketing emails or non-essential cookies. You can withdraw consent at any time.

6. Dog information and dietary details

If you provide information about your dog, such as breed, age, allergies, dietary preferences or food requirements, we use this to help fulfil your order, provide suitable customer service and manage your subscription.

Please only provide information that is relevant to your order or enquiry.

7. Payments

Payments on our website may be processed by Stripe or another secure payment provider.

We do not store your full debit or credit card details on our website. Your payment information is handled securely by the payment provider.

We may receive limited payment information, such as:

payment status
transaction reference
last four digits of a card
payment method type
refund status

This allows us to manage orders, subscriptions, refunds and customer queries.

8. WooCommerce customer accounts and subscriptions

If you create an account or purchase a subscription, WooCommerce may store information such as:

your name
email address
billing and delivery address
order history
active subscriptions
renewal dates
subscription product choices
payment status

Customers can usually log in to their account to view orders, manage subscription details and update account information.

9. Local delivery and shop collection

We use your name, address, phone number, order details and delivery instructions to provide local delivery.

If you choose collection, we use your order details to prepare your order for collection from your chosen location, such as:

Todmorden Shop
Littleborough Shop

10. Marketing

We may send marketing emails if you have signed up to receive them or where we are otherwise allowed to do so by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us.

We will still send service emails where needed, such as order confirmations, delivery updates, subscription renewal reminders and account information.

11. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to work, such as basket, checkout, login and security cookies. Other cookies may be used for analytics, marketing or website improvement.

The ICO explains that cookies and similar technologies are covered by PECR, and PECR sits alongside UK GDPR.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can usually manage cookies through your browser settings or through the cookie banner on our website, if available.

12. Who we share your information with

We only share personal information where necessary.

We may share information with:

WooCommerce and WordPress service providers
Stripe or other payment providers
delivery or courier providers
email service providers
website hosting providers
IT support providers
accountants or professional advisers
fraud prevention or security providers
legal or regulatory authorities, where required

We do not sell your personal information.

13. How long we keep your information

We only keep your personal information for as long as necessary.

We may keep:

order and payment records for up to 6 years for tax and accounting purposes
customer account information while your account remains active
subscription information while your subscription is active and for a reasonable period afterwards
enquiry messages for as long as needed to respond and keep customer service records
marketing preferences until you unsubscribe or ask us to remove them

When we no longer need your information, we will delete it securely or anonymise it.

14. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

This may include secure website hosting, password protection, restricted admin access, secure payment processing, software updates and security monitoring.

However, no website or online system can be guaranteed to be completely secure.

15. Your data protection rights

Under UK data protection law, you have rights over your personal information. These may include:

the right to access your personal information
the right to correct inaccurate information
the right to ask for your information to be deleted
the right to restrict how we use your information
the right to object to certain uses of your information
the right to data portability
the right to withdraw consent where we rely on consent

The ICO describes the right to be informed as the right to clear and concise information about what an organisation does with personal information.

To exercise your rights, please contact us at:

hello@caninecountrykitchen.co.uk

We may need to verify your identity before responding to your request.

16. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

17. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. Please read their privacy policies before providing personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Any changes will apply from the date the updated Privacy Policy is published.